Refund and Returns Policy

Eligibility and Timeframe

We accept returns only for items that are defective or damaged in transit, and only if you contact us within 30 days of the delivery date. To start a return, email [email protected] with your order number and photos of the damaged product. We will review the information and notify you whether your return is approved.

• The item must be unused and in the same condition you received it, with original packaging included.
• We require proof of purchase (your order number or receipt) to process the return.
• If approved, we will arrange for you to ship the item back to the address provided by customer support.

Defective/Damaged Items

If your item arrived with a defect or was damaged during shipping, we will gladly offer a replacement or full refund. You may choose a replacement of the same product or a refund to your original payment method. We only honor returns for items damaged through no fault of the buyer. For example, returned items that have been used, altered, or physically damaged by the customer are not eligible for a refund.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method (credit card, PayPal, etc.). Please allow a few business days for the refund to appear on your statement. We do not refund the original shipping cost unless the return is due to our error (e.g., wrong or defective item). Return shipping costs are the customer’s responsibility unless otherwise arranged.

Exceptions

For clarity, no returns or refunds are offered for:

• Items damaged, broken, or lost by the customer after delivery.
• Items returned more than 30 days after delivery.
• Items that are not in their original packaging or have missing parts through the customer’s misuse.

If you have any questions about a return, please contact us at [email protected].